QoD: For credit card users who have called customer service,._____ in 10 got a fee waived, ______ in 10 got a lower interest rate and _____ in 10 got a higher credit limit.
Sometimes it just takes a little initiative to save money:)
6 in 10 have gotten a fee waived before, while 3 in 10 have received a lower APR and 9 in 10 have been granted a higher credit limit.”
- Do you feel comfortable calling customer service when you have an issue with a company?
- Does seeing this information about how customers save money by calling customer service make a difference in your answer to #1?
- Why do you think that credit card companies are so willing to improve a customer's deal when they call customer service?
- Hint: Do you think the credit card business is a competitive one?
- Why do you think that credit card companies say “yes” to higher credit limits so often?
Behind the numbers (Wallethub):
- Calling customer service is a pain. Nearly 1 in 2 Americans would rather call their in-laws than their credit card company.
- The elderly are trusted with more credit. Millennials are three times as likely as baby boomers to be denied a credit limit increase.
- Picking up the phone is a good idea. 3 in 4 consumers agree that calling customer service is worth it.
Want to be sure that your students know the right questions to ask when purchasing a used car? Check out NGPF's Role Play: Purchasing a Used Car