Oct 06, 2019
Credit Cards

QoD: For credit card users who have called customer service,._____ in 10 got a fee waived, ______ in 10 got a lower interest rate and _____ in 10 got a higher credit limit.

Sometimes it just takes a little initiative to save money:)


6 in 10 have gotten a fee waived before, while 3 in 10 have received a lower APR and 9 in 10 have been granted a higher credit limit.”


  • Do you feel comfortable calling customer service when you have an issue with a company?
  • Does seeing this information about how customers save money by calling customer service make a difference in your answer to #1?
  • Why do you think that credit card companies are so willing to improve a customer's deal when they call customer service? 
    • Hint: Do you think the credit card business is a competitive one? 
  • Why do you think that credit card companies say “yes” to higher credit limits so often?

Here's the ready-to-go slides for this Question of the Day that you can use in your classroom.

Behind the numbers (Wallethub): 

Key stats:

  • Calling customer service is a pain. Nearly 1 in 2 Americans would rather call their in-laws than their credit card company.
  • The elderly are trusted with more credit. Millennials are three times as likely as baby boomers to be denied a credit limit increase.
  • Picking up the phone is a good idea. 3 in 4 consumers agree that calling customer service is worth it.


Want to be sure that your students know the right questions to ask when purchasing a used car? Check out NGPF's Role Play: Purchasing a Used Car



About the Author

Tim Ranzetta

Tim's saving habits started at seven when a neighbor with a broken hip gave him a dog walking job. Her recovery, which took almost a year, resulted in Tim getting to know the bank tellers quite well (and accumulating a savings account balance of over $300!). His recent entrepreneurial adventures have included driving a shredding truck, analyzing executive compensation packages for Fortune 500 companies and helping families make better college financing decisions. After volunteering in 2010 to create and teach a personal finance program at Eastside College Prep in East Palo Alto, Tim saw firsthand the impact of an engaging and activity-based curriculum, which inspired him to start a new non-profit, Next Gen Personal Finance.

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